Cenvar Roofing is a residential roofing company founded by Chris Good in 2012. With branch locations currently in Lynchburg, Roanoke, New River Valley, Charlottesville, Richmond, Farmville, and Harrisonburg, Cenvar Roofing is posed to help homeowners with their re-roofing needs.
Continue reading to see why customers continue to choose Cenvar Roofing as their roofing contractor of choice for their roof replacement and roof repair needs!
A Bad Rap For Roofing Contractors
Past generations grew up in a world where your word was binding. That’s not the case in the home service industry.
At Cenvar Roofing – we want to build a business that positively impacts people.
A positive impact would be that we show up when we say we are going to.
A positive impact would be that we fix any mistakes that we make and take care of our customers.
A positive impact would be providing a positive roofing contractor experience.
Why do so many contractors not show up when they say they will? This is a common question when homeowners are looking to start a project for their homes.
We impact people because our business is serving our customers.
Have you called a roofing contractor to set up an estimate or appointment for your home and had to leave a voicemail? What are the chances you didn’t get called back? Were you able to set up an appointment and then had a no-show?
Maybe you’ve had a problem with a roofing contractor and you wanted the roofing company to come back out and fix the issue. You had to keep calling them to “remind” them to come out. All the work on your end to no avail.
Our customers have had similar experiences as you have – take some time to read these reviews on the right side of the page and see how Cenvar Roofing stands out from the other guys.
I had a leak and called Cenvar for help. The two men who came out to do the repair were very professional and knowledgeable. They cleaned up everything. It rained and there was still a small leak. I called Cenvar and immediately two other gentlemen came and found the problem immediately. They fixed it and no more leaks! I highly recommend this company and will definitely use them for all my roofing needs in the future!
We had a great experience with Cenvar. We did a full shingle removal and replacement. Quick response, good communication, and efficient quality install. Good quality materials with a decent warranty. Tyler was also great with the follow-up and provided pictures and documentation which I really appreciated. The installation team was friendly and happy to wave and smile when my toddler insisted on saying hello to every single worker when they arrived. I’m an architect so I’m pretty picky when it comes to contractors and quality of work. We’ll be calling them soon for our next gutter project.
Having your roof replaced can be a very intimidating and frightening process. I am thrilled to report that Cenvar was absolutely amazing in all aspects of the process. From the initial (free!) quote to the ease of online contracts and payment, every step of this process was so convenient. I have a large house with a very steep roof and the Cenvar team completed my project in just 2 days! Not only does the roof look amazing, but you would NEVER know that an entire roof had been scraped off and replaced by looking at my yard. There was absolutely no sign of the team even being at my house. When I say the clean-up was impeccable, I was so impressed that I actually went looking for anything they missed and didn’t find a thing!!! I can’t thank you enough for such fast, professional, friendly, and thorough service. I highly recommend Cenvar Roofing!!! **Edited to add that I have received multiple follow-up calls to make sure I am satisfied with the job, Trent, the project coordinator; Jared, the estimator that quoted my job; and Wilmer, the quality control manager. I am BLOWN AWAY at the service after the project. In fact, Wilmer just told me that he was very pleased with everything after inspection, except for one cosmetic item. He said that they will come out and fix it because it is at the front of the house, so it is important to look perfect!!! I am literally floored. I didn’t even notice what he mentioned!! This house won’t need another roof, but you can bet that I will be recommending Cenvar to anyone that will listen!! Thank you all so very much!!!
Cenvar’s customer service is wonderful. They respond quickly to inquiries and concerns. Their price for replacing my roof was reasonable and less than other roofing companies in the area. They explained everything thoroughly, answered all my questions, and did exactly what the job required, with no problems, mistakes, lateness, or any other issues. Their clean-up, once the job was completed, was carefully conducted as well. I would highly recommend them for your roofing needs.
They show up when promised which these days means a lot. The quote was competitive. The job was done on time despite the bitter cold and high winds. The crew should have been more mindful of blowing debris but were responsive when the problem was brought to their attention. There were a few areas where the craftsmanship was below a reasonable standard (hence the 4-star rating) but the company sent a representative to fix things up. At the end of the day, I’d use them again.
This company cares more about customer service than what I would have imagined. Both installations went very smoothly. Rafa, the project manager kept me up to date daily with photos of progress while I was at work and the installation was excellent. The gutter crew were fast, tidy and high quality. I ran into an issue at the end of installation and as soon as the company was aware that I had concerns, I received a call from a manager who personally attended to it and saw that it was done and who followed up repeatedly after it was completed. Cenvar cares about customer satisfaction and Cenvar cares about doing the job well. They lived up to their branding of being Ethical, Expert and Engaged. I cannot recommend this company highly enough.
How We Operate As Reliable Roofing Contractors
Each of our regional locations provides the same high-quality, professional service. At the end of the day, customer satisfaction is our top priority. One way of providing customer satisfaction is through hiring quality employees.
We look to employ people that display our core values in their lives. Our core values are:
Grit – Persevering until we meet our goals
Servanthood – Placing the needs of our team about our own
Efficiency – Doing high-quality work without wasting time or material
Positivity – Approaching every situation with a can-do attitude
Integrity – Always choosing to do the right thing, regardless
Growth – Being committed to continuous personal and professional development
Self-discipline – Following through on what you decided to do, regardless of how you feel
Our Promise To Our Customers
At Cenvar Roofing our mission is to give our customers everything they want for a better price than our competitors.
We believe our customers want a high-quality roofing contractor who is punctual, reliable, polite, and communicates well. We are dedicated to meeting those needs at each customer touchpoint, from the initial estimate to the day of the project.
We arrive on time, communicate thoroughly, and treat customers and property with respect. We install all roofing materials to manufacturer specifications, ensuring that customers are eligible for warranties on their Owens Corning roofing systems. Finally, we respect customers’ property through excellent clean-up at the end of each job.
We are proud to say that we are Platinum Preferred Roofing Contractors which less than 1% of roofing contractors in the industry are able to claim. We are able to provide peace of mind that comes with having quality shingles and roofing accessories that are installed.
To keep its high-quality brand, Owens Corning has a strict installation guide for its products and certifies roofing contractors according to their level of expertise. If your roof is installed by a certified Owens Corning roofing contractor, you’ll know that the roofing contractor you chose has been vetted to Owens Corning’s high standards.
Take it to the next level and you’ll find that Platinum Preferred Contractors are the top-of-the-top in Owens Corning’s exclusive network of contractors. We have been selected based upon the highest qualifications and we are able to offer homeowners exclusive benefits that are only found at the Platinum level.
3rd Party Screening
Because we hold the title of being a Platinum Preferred Roofing Contractor, our work is vetted by Owen’s Corning representatives to ensure that our work continues to meet their expectations.
On top of this, surveys are sent to our customers by a 3rd party (Quild Quality) where we have no say over which customers receive these surveys. We cannot manipulate the responses but we do monitor the responses to make sure that we are providing high-quality service and customer satisfaction. If these scores don’t meet Owen’s Corning’s expectations we could lose the certification.
How We Operate
Each of our regional locations provide the same high quality, professional service. At the end of the day, customer satisfaction is our top priority.
We are honest and reliable. We follow through on what we promise. We do the right thing every time, whether or not anyone is watching.
We install each roof neatly to manufacturer specifications. We have education and quality control departments to ensure technical accuracy.
A percentage of each of our branch’s annual profits is allocated to fund local charitable initiatives. We believe it is essential to be actively involved in the communities we live in.