Our Team

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.

The April 2021 110% Award goes to...

Chip Ferguson - Project Manager

Lynchburg, VA

April 2021 110% Award Winner Chip Ferguson is a Project Manager at the Lynchburg branch. Chip was born and raised in Lynchburg, and has been working with Cenvar Roofing for a year. He recently graduated from Liberty University with a Bachelor’s Degree in Business Administration: Project Management. Chip is a driving force in the growth of the Lynchburg branch, and consistently goes above and beyond to serve his customers well. 

Chips favorite part of the job is the growth he can pursue as he tries new roles within the company, like sales and repairs, as well as the opportunity to hone his management skills. This experience is invaluable to Chip, whose goal is to become the General Manager of his own branch one day. Chip views himself as a solution to the communication barriers that sometimes exist between customers and crews. He works diligently to answer customer questions and provide the solutions they need no matter what time of day. 

Chip credits his dedication and desire for growth to his parents. He says their example of hard work in their professions and education instilled a strong work ethic that propels him to do the very best he can every day. “They equipped me well to continue in the direction I need to go,” said Chip. 

When he isn’t working, Chip enjoys riding dirt bikes, 4 wheelers and motorcycles. He also enjoys going to the gym and spending time with family and friends. 

The February 2021 110% Award goes to...

Jonathan Brown - Sales

Lynchburg, VA

Jonathan Brown is the Creative Manager of our Marketing Department. He was born in France, grew up in northern Africa, and moved to the U.S. to attend college in 2016. He joined the Cenvar team after he graduated in 2020, and since then, has driven thousands of miles capturing high quality photos and video footage of our work, and interviewing satisfied customers about their Cenvar experience. Jonathan’s primary responsibility is to create a cohesive and professional visual brand image that represents our company well, and he takes that job seriously.

One of Jonathan’s favorite parts about his job is the team he gets to work with. His wife Hannah is the Marketing Department’s Content Manager, and they often collaborate on marketing campaigns and projects during the day.

“Hannah and Stephen (my manager) are two people that I look up to and try to learn from every day,” said Jonathan. “Hannah is a go-getter, and very dedicated…she inspires me to always push to do better,” he said. “I admire Stephen’s leadership, and humility, and aspire to grow in those areas too.”

Jonathan is passionate about intentionality, and building relationships with the people around him. This is one reason he enjoys the customer interaction part of his job so much. “I really enjoy talking with customers after the work on their roof is finished and hearing about their experience firsthand,” says Jonathan. “Hearing about their experience makes me proud of the work that our company is doing, and proud of the way that we are able to serve our community with excellence.”

Creativity and adaptability are two strengths Jonathan brings to the job that help him succeed. He enjoys coming up with new and fun ways to make the roofing industry interesting and engaging to customers, and is quick to adapt to changes in schedule and direction.

“I roll with the punches well, which is necessary in this industry,” says Jonathan. “Whether it’s a change in my schedule, or a new direction, I work hard to be adaptable and to respond quickly.”

Jonthan is also very creative outside of work. He enjoys working with his hands, and spends hours woodworking and building practical things, like shelves and bed frames. He also loves to travel to new places with Hannah, cook new meals, read, go on walks and spend time with friends and neighbors.

The June 2020 110% Award goes to...

Titus Payne - Sales

Roanoke, VA

Titus Payne has grown with Cenvar Roofing’s Roanoke Branch almost since the very beginning. At 16, Titus started out working with one of the roof replacement crews, tearing off old roofs and laying new shingles. The crewmembers all loved him, and his diligence and efficiency eventually led him to graduate into the role of Project Manager.

During his time as project manager, Titus served his customers diligently. He always took time to listen to concerns, answer questions, and go above and beyond to meet the needs of each individual customer and home. Customers frequently commented on his attentiveness to their needs, and overall professionalism.

After some time as a project manager Titus again graduated, this time into sales. He started flourishing as a Sales Representative almost immediately. According to Jared Fogus, another sales representative and long-time co-worker, Titus’s commitment to excellence is impressive. “Titus has been working with me at this branch longer than pretty much anyone else,” said Jared. “I’ve seen him put in the hard work because he has a drive to succeed at whatever he does. He’s an all-around stellar guy, and tackles everything he does at 100% effort.”

Titus says that the biggest strengths that he brings to his current role is his desire for continuous growth and improvement, and the hands-on experience he has had with roof replacement. Titus strives to emulate strong character qualities he sees in his co-workers and managers because he sees strong character as a necessary part of growth and success. When talking with customers, Titus says that his personal experience with roof replacement gives him a level of confidence because he knows exactly what the crews do to fix roofing issues, and he’s seen it done successfully by Cenvar Roofing for years.

When asked, Titus describes himself as a reliable, professional, and ethical employee who gives his all each day – and his co-workers agree. According to Kyle Kayton, the Roanoke Branch General Manager and Titus’s direct supervisor, Titus has consistently demonstrated stellar character, and commitment to the company.

“I’ve known Titus since 2010. He’s always exhibited character beyond reproach. Honest, hard-working, dependable, determined, tireless, the kind of guy you hope your daughter marries when she grows up…In fact because of his reputation Titus has played a large part in acquiring the great staff we have now. Both his brothers, and some of his friends have all come to join our team.It’s awesome to see the efforts he puts in get rewarded, and I look forward to many years of continued growth and accomplishment together with him.”

As a dedicated family man, Titus says that his biggest motivation to continually pursue growth and excellence is the desire to better himself, and provide a better future for his wife and family. This drives him to continue to work hard and improve as a salesman, to increase his knowledge about the roofing industry, and increase his sales conversion rate as he continues to grow with the company.

The September 2020 110% Award goes to...

Jared Fogus - Sales

Roanoke, VA

Jared Fogus is a sales representative for our Roanoke branch. Jared was born and raised in central Virginia, and after a career in sales and management for various construction and building supply companies, he joined the Cenvar Roofing team in 2016. Jared’s favorite parts of his job are the variety that he experiences, and the fact that he gets to help people every day. “Each day is a different house, and a different customer and I love that,” said Jared. “I love that I get to work outside and work with people every single day.”

When asked to describe himself in three words or phrases, Jared chose “personable”, “full of integrity”, and “professional”, and many of his satisfied customers agree. One of Jared’s most frequent compliments is that he represents the company in such a professional manner. According to one satisfied customer, Jared is knowledgeable and honest: “Jared, the salesman, was very straightforward and knowledgeable. He answered all my questions thoroughly – including some technical ones gleaned from having done my homework – to my satisfaction… He also returned my calls quickly when I had some questions about the proposal.”

Other customers have stated that the reason they chose Cenvar Roofing was because Jared’s integrity and professionalism made such a strong impression: “ I decided to go with Cenvar mostly because of the professionalism they displayed, along with the thorough explanation of the details in the contract.”

Jared’s co-workers would agree with these words as well, and would probably add the word “hard-working” to the list. According to Titus Payne, the other sales representative at the Roanoke Branch, Jared is working hard no matter what: “He is awesome and always willing to help people out,” said Titus. “I think that’s why he is so successful. He’s just a really hard worker and he is always at the top of his game.” Other words co-workers use to describe him include “outstanding” “superhero” and “excellent.”

Jared’s goals, both personal and professional, can be summed up in the word growth. Jared says that he strives to work toward being the best that he can be and learning as many new skills as possible each day, whether at work, or at home. One of Jared’s proud moments professionally was when the Roanoke branch of Cenvar Roofing caught up to, and eventually exceeded, the Lynchburg branch, which is the flagship branch of the company. “When I started with the company, it was my goal to help the Roanoke office surpass the Lynchburg office in sales, reviews, and other metrics” said Jared. “To me, it really shows that another branch can work to be as good as or better than the original, flagship branch.”

Faith and family are Jared’s passions, and biggest motivators. He cites his father as the biggest influencer in his life, and says that without his dad’s impact, he wouldn’t have the character or the work ethic that he does. Jared says that his motivation each day is to be a light in the world, provide for his family well, and be the best he can be for both his family and his company, because they are relying on him. When Jared isn’t working, he can usually be found doing something outdoors, or spending time with his wife Jennifer, and their one-year-old little boy named Ander.

The February 2020 110% Award goes to...

Christian Kiefer - General Manager

Roanoke, VA

Christian Kiefer, the General Manager of our Roanoke branch, is the February 2020 110% Award recipient. Christian describes his current role at Cenvar Roofing as “a little bit of everything that needs to be done”, and for a good reason – he currently assists with sales, project management, and repairs as the needs arise.

Christian joined Cenvar Roofing when he was 18. He first started as a crew member whose primary job was to pick up trash on job sites. He says that he worked hard, and gave 100% of his effort to his job, because he never wanted to be seen as a slacker, or as someone who wasn’t dedicated to his job. “I saw everyone around me drenched in sweat working so hard, and I didn’t want to be the weakest link,” said Christian. “I didn’t want to be that guy that everyone looks at and thinks “why is that guy here?”

Since his time on the crew, Christian has worked his way up in the company from a project manager to a sales representative, and has worked in pretty much every area of the Roanoke branch. Christian says that his ultimate goal is to work hard enough to become a General Manager for one of the Cenvar Roofing branches. “I still have alot to learn,” he said, “but I have a great teacher and a strong work ethic, and I want to work to achieve that goal.”

One of the main reasons Christian hopes to become a general manager is because he wants to be in a primary leadership position that allows him to help other people grow professionally, much like his own general manager, Kyle Kayton, has helped him. “ Kyle is the best boss I have ever worked for, and has taught me by example how to work hard, be humble, and be professional,” Christian said. “I want to follow in Kyle’s footsteps one day, into leadership and management, because I want to invest in others the same way he invested in me.”

According to Kyle, Christian is invaluable to the company. “Christian Kiefer is an invaluable resource at Cenvar Roanoke,” said Kyle. “He’s proficient in all aspects of roofing. His peers often turn to him for advice on solving problematic roof areas. A large part of our success is due to the training he provides to our new hires.”

When asked to describe himself in 3 words or phrases, he chose servant, dependable, and fun. Christian says he takes pride in being a rock for the branch, whether volunteering to work a Saturday, staying late on a Friday night to get the job done, or dedicating extra effort to a particular job or homeowner to ensure that the experience is great. He also says that he tries to have fun on the job – both with co-workers and with customers – but he knows where the balance is between fun and professionalism, and feels that he toes the line well. “If you need me to come in and get the job done professionally and quickly, I’m your man,” said Christian, “But if I can have fun while I’m doing it, I’m going to.”

Christian is dedicated to customer service, and that shows through the way customers love him. According to Kyle, he goes the extra mile every day to put customers minds at ease, and make sure their roof is done well – no matter what it takes. “Many times he has put customer’s minds at ease as he answers their concerns with his expertise,” Kyle said. “He has shown many times over to go the extra mile for a customer, whether it’s fixing little things they want adjusted or doing little extras like hauling away trash, changing light bulbs, or clearing limbs and debris from garden beds.”

Christian believes in working hard and resting hard. While there’s a good chance you’ll interact with Christian at some point during your Roanoke roof replacement, when he’s not on the job, he can usually be found resting, relaxing, and enjoying food. As a self-proclaimed foodie, Christian says he likes to eat well and spend time relaxing with his wife during his free time.

The January 2020 110% Award goes to...

Brian Laverty - Repairs Manager

Roanoke, VA

Brian Laverty, our Roanoke repair manager, is the 110% Award winner for January 2020. When asked, Brian said that he probably received the award because of his excellence in customer service, and his dedication to going above and beyond what is asked of him every time. Brian is known for putting in long days, late nights, and always having time to squeeze in an extra stop to check on a roof.

Brian has a wealth of experience in the roofing industry, and as a result, he knows a substantial amount about most subjects related to roofs. Brian strongly believes that there is no better training than hands-on experience, and as a result, he makes himself available to teach and show newer crew members everything that goes into the craft, so that they can achieve the same stellar results. Brian says that he is inspired by Cenvar Roofing founders Chris and Dave, as well as his General Manager, Kyle, because they are great leaders and great mentors. “Their phones are always on and their doors are always open, even though they’re busy, and high up on the ladder,” he said. Brian values the great leadership he works under, and strives to emulate in his own role.

One of the most frequent compliments Brian receives from customers is that he makes their roof look like it’s brand new. “Repairs are finicky, because you have to make it look like there was never a repair,” said Brian. “I look at it like an art form, and try to do my best to match everything as good as new.” Customers appreciate Brian’s attention to detail, and it leaves him with a sense of satisfaction and achievement. “Every job I go out on, every roof I repair, every leak that I fix, I’m proud of that work,” Brian says.

Brian started working with his dad when he was 10 years old, and through his father’s example, he learned a strong work ethic and appreciation for good work. Still to this day, Brian’s chief motivation is the sense of satisfaction he feels after he works hard and gets someone’s roof back into good shape. When asked, Brian said the 3 words that describe him best are reliable, trustworthy, and efficient, and his co-workers and customers feel the same way.

“Customer’s love him, his teammates love him, and the leadership team loves him too. His calm, pleasant demeanor and humor make working with him a joy,” said Kyle Kayton, the General Manager of the Roanoke branch. “ Whether it’s a pesky leak, squeezing in an additional appointment, making a pitstop by a job to check on something, or whatever I ask of him, he will find a way to help. And not only is he a help, he will take ownership of the situation and see it through to resolution.” Brian goes above and beyond to ensure that his customers are taken care of, and that their roofs look as good as new, no matter what.

In addition to fixing roofs, Brian is also passionate about music. He enjoys learning the ins and outs of audio engineering and music production, including recording, mixing and mastering. When he’s not at work, Brian can usually be found listening to music, or playing the guitar, bass or drums.

The August 2020 110% Award goes to...

Amanda Saunders - Office Manager

Roanoke, VA

Amanda Saunders is the office manager for our Roanoke office, and the organizational brain behind most of the logistics necessary to keep the branch and team running smoothly. Her co-workers describe her as dedicated, organized, helpful, and fun, as she balances numerous tasks and makes sure everything is running smoothly no matter what. “She goes above and beyond with her job. You tell her you need something done and she always sees it through to the end. She is so helpful to the Salesman and the PM’s,” said one of the Roanoke team members. “She 100% deserves this award. Roanoke would not be where it’s at without her. Even when there is a dilemma, or issue with scheduling she ALWAYS finds a fix. We are lucky as a company to have her.”

When asked to describe herself in 3 words, Amanda chose accountable, reliable and trustworthy. Amanda is responsible for customer service, scheduling projects and crews, handling conflicts that arise, and helping customers choose the right shingle color for their home. This is a big job all year round, but during our busy season, it can become quite challenging to handle everything in a timely manner. Yet Amanda doesn’t let anything fall through the cracks, and customer service never suffers. According to a recent customer, he was struck by how exceptional the entire experience with Cenvar Roofing was, and it started with his first conversation with Amanda. Amanda says that her favorite part of her job is interacting with all of the Roanoke customers and playing a role in them having an excellent experience with the company.

Amanda says that her family is her biggest motivation. She and her husband live in Moneta, VA and have four daughters and a brand new baby boy. When she’s not at work, she enjoys spending time with them, and watching them grow up. Amanda is a valuable part of our Roanoke team, and the entire branch is thankful to have her.

Amanda Saunders is the office manager for the Roanoke branch. She has been with Cenvar Roofing since 2019, and is responsible for customer service, scheduling projects, managing conflicts, and helping customers choose the perfect shingle color for their new roof. Amanda’s favorite part of her job is that she gets to interact with customers every day. Amanda loves working with Cenvar Roofing because of the amazing co-workers and team environment the Roanoke branch provides. Amanda and her husband have four daughters and a son, and when she’s not working she loves to spend time with them.

The January 2021 110% Award goes to...

Tobias Payne - Project Manager

Richmond, VA

Tobias Payne is currently a project manager at our Midlothian, VA branch. Born and raised in Moneta, VA, Tobias started working for the Roanoke branch of Cenvar Roofing right after he turned 18. His hard work, attention to detail, and dedication to his job quickly earned the respect of his co-workers, and the praise of many customers. “He works incredibly hard to make sure we deliver the absolute best product, while striving to provide the best experience for all involved, both crew and customer,” said one of his co-workers.

Tobias describes himself as “super competitive.” His current professional goal is to become the youngest General Manager in the history of the company. As one of the youngest and most experienced project managers on staff, he’s well on his way. In 2020, Tobias was asked to move from Roanoke to Midlothian, to help grow the branch there. He decided it was a good opportunity to grow and made the move.

“The move forced me to be a little bit bolder and to be confident in the decisions I make,” Tobias said. “For that reason alone, it’s been a very good experience so far.”

Tobias credits most of his growth and advancement in the company to the influence of older, more experienced team members who have helped him along the way. “There is a healthy competition, and lots of knowledge, inside this company,” said Tobias. “The amount of knowledge about roofing my bosses and mentors have is insane. I just try to soak it up and learn from them whenever I can.”

The April 2020 110% Award goes to...

Thomas Payne - General Manager

Richmond, VA

Thomas Payne is our April 2020 110% Award recipient. Thomas has had the opportunity to grow with Cenvar Roofing since his first day on the job. His roles and responsibilities have taken him from managing projects for the Roanoke branch, to making sales at the Charlottesville office, and no matter where his job has taken him, Thomas has maintained a steady drive for success that has fueled his growth. He says that no matter what his role with the company is, his primary focus is to connect with customers, and help remove a stressful problem from their lives.

Thomas is motivated by the desire to build something great that helps people by solving their problems. This drive is what pushes him to give his 110% effort every day. Thomas started as a Project Manager at our Roanoke branch, and in that role he spent many hours communicating with customers, making sure their needs were met and their concerns were being addressed.
During his time at the roanoke branch, Thomas’s co-workers and managers were impressed with his effort. Kyle Kayton, the General Manager of the Roanoke branch, and Thomas’s direct manager said that Thomas raised the bar for superior service in Roanoke. “He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed,” Kye said. “He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.”

As Thomas grew in his skills, so did Cenvar Roofing, and there was a need for him at the Charlottesville branch. He started there as a Project Manager, and quickly graduated to the sales team. As a new member of the sales team, Thomas dedicated himself to learning as much as he could about roofing sales, and worked hard to be a team player in order to help the company grow as best as he could. Tyler Hall, a fellow Charlottesville sales representative said that he was impressed with Thomas’s drive for success. “He’s super positive, and hungry for success, but he’s also incredibly genuine and extremely approachable,” Tyler said.

Thomas’s hard work and drive for growth is once again leading him to new responsibilities. Thomas is planning to move to the Richmond area in the near future to run the Midlothian branch. He’ll be starting as a joint project manager and sales representative, and while that is a lot for one person to juggle, Thomas says he’s ready for the challenge.

Thomas truly loves his job, and loves the company. When talking about the growth he’s experienced here, it’s immediately evident that he has a passion for what he does and who he works with. “It’s not just a job for me,” Thomas said, “I truly enjoy coming to work every single day, and I really look forward to doing what I get to do for customers and for the company.

“Thomas Payne, instigator, glutton for punishment, big tease, easy target. These are some of the things that come to mind when I think of Thomas. Things we love him for, things he does to make the team bond stronger. But don’t mistake him for not taking his job seriously. Customer’s love him. He raises the bar for service. He will go out of his way for any customer, his crew, and his teammates to get things completed. He applies himself doggedly to learn about roofing, our business, sales, leadership, anything and everything to become a better person. He has surprised me many times over handling new challenges, and I look forward to seeing all that he accomplishes with his life.” – Kyle Kayton

“He’s super positive and hungry for success. He is also genuine and extremely approachable” – Tyler Hall, sales team, CVL

The December 2019 110% Award goes to...

Zaida Villegas - Office Manager

Lynchburg, VA

Zaida Villegas is the 110% Award winner for December 2019. Zaida is the office manager for our Lynchurg branch. She is the logistical mind behind most of the Lynchburg branch operations, and the friendly voice on the phone when you give our office a call.

A large part of Zaida’s job is centered around customer interaction. There are a variety of problems people can have when they call our office, and sometimes customers don’t quite know what they need. Zaida says that she often ends up being the person who can guide them, ask them the right questions, and narrow down exactly how Cenvar Roofing can serve them best. From giving information, to helping pick out shingle colors, to working around customers’ busy schedules, Zaida does it all.

When asked to describe herself in 3 words, Zaida chose funny, cheerful, and sweet, which is very helpful when it comes to dealing with customers, and immediately evident as soon as she picks up the phone. Zaida thinks that the strongest skills she brings to her job are her drive for efficiency, and her ability to stay very organized. One of the consistent compliments that Zaida receives is that she doesn’t slack on the job, and gets the work done well and on time. The biggest proof that she’s good at what she does? There are always customers on the schedule!

According to Holton Walker, the General Manager of the Lynchburg Branch, and Zaida’s direct manager, Zaida is an integral part of keeping the office running smoothly. “If it wasn’t for Zaida keeping things organized around here, I would struggle, the office would struggle,” he said. “She is willing to do what is needed to assist customers and assist the branch. She’s very selfless.”

For Zaida, working at Cenvar Roofing is a family affair. Zaida’s father, Juan, is the field manager for the Lynchburg branch, and her fiancè, Jonathan, is a member of the Gutter division. Zaida says that she really enjoys getting to work at the same company with her dad and fiancè because when she has questions about the company, or roofing, she gets to ask them. It is a very special experience to get to share work with the people she loves. Family is very important to Zaida. She is the oldest of 4 sisters, and comes from a very large, tight knit, extended family. She says that she admires her mom most of all, because of the strength and dedication she has modeled.

Zaida enjoys her job, and her co-workers, and hopes to continue to grow in her role and take on more responsibilities as the office manager. She said that she is grateful for the opportunity to work for a company that values employee growth so highly. Zaida is bi-lingual in English and Spanish, and in her free time, she loves to spend time doing all kinds of arts and crafts. She recently bought a house in Lynchburg with her fiancè, and plans to spend time fixing it up with him. When asked what her favorite type of roof is, she said “I like shingles, but if I had the choice, I would choose a metal roof any day. I love metal roofs!”

The March 2020 110% Award goes to...

Reggie Kirkland - Gutters

Lynchburg, VA

Reggie Kirkland is our March 2020 110% Award recipient. Reggie is one of the top crew members of our gutter division. He is loved by customers and crew alike for his hard work, and quiet yet friendly presence. Reggie has been working in the gutter industry for over 20 years, and at this point, he considers it his passion. Reggie gives his all to each project he works on, and takes pride in doing his best to make each house look as good as it possibly can.

Reggie was born and raised in Madison Heights, and he cites his dad as the person he admires most because of everything he learned from his example. Growing up, Reggie learned the value and importance of hard work, and taking pride in a job well done. That value carries over into each job Reggie does, and is what motivates him to give everything he has to each home that he works on. This value is not lost on his co-workers and managers. According to Kelly Good, the General Manager of the Gutter Division, Reggie is a dependable, and respected member of the team, and a great asset to the company: “He is dependable, very knowledgeable, and is very respected by the entire team and customers alike,” she said. “He has many years of experience, and takes great pride in his work.”

When asked, Reggie said he hopes that his co-workers would describe him as good and honest, because that’s what he strives to be each day. Reggie says that the three words that describe him are nice, helpful, and friendly, all three of which are characteristics that allow him to excel in customer service. Reggie’s biggest motivation is the feeling of satisfaction he gets when he finishes a job well. He says that he loves what he does, and is thankful for the opportunity to be able to help people, while doing what he loves. Reggie also loves that he gets to work outside, because he loves the outdoors. When he’s not at work, he spends most of his time outdoors hunting, fishing, and exploring nature.

The May 2020 110% Award goes to...

Emily McGowan - Sales

Lynchburg, VA

Emily McGowan was the 110% Award winner in May 2020. As one of the sales representatives for the Lynchburg branch, Emily says that the biggest proof that she’s good at her job is the satisfaction of her customers. It is rare for a customer to not love her, and in return, Emily strives to give them the best experience with Cenvar Roofing possible. Customers frequently compliment Emily on her for her helpfulness and professionalism throughout the entire process, and remark that Emily prepared them completely for the roof replacement process..

Emily is proud of her success as a saleswoman in the roofing industry, which is an industry primarily dominated by men. She said that many times, customers are surprised when she arrives at their house because they are expecting a man. She has put a lot of work into her career so far, and her current success is fueling her desire for continued growth. Her goal is to continue to grow as a saleswoman who is known and respected for the hard work and dedication she puts in every day.

According to Emily, the strongest skills she brings to her job are her drive for efficiency, her knack for organization, and her ability to connect with customers during the estimate process. Her managers and her customers would all agree. Holton Walker, the General Manager of the Lynchburg branch and Emily’s direct supervisor said that the branch office would not be the same without Emily. “She is very organized, and a valuable member of the Lynchburg team,” he said. “Emily does a great job out in the field with sales, and is always willing to step in and do whatever it takes to assist the branch and assist our customers.”

When asked to describe herself in 3 words, Emily chose loyal, loving, and artistic. These are three characteristics that show through in her interactions with customers as she connects with them during the estimate process. Her artistic side comes through particularly during the color selection process. Before joining the Cenvar Roofing team, Emily went to art school, and had success as a designer. This background allows Emily to help customers select colors that will compliment their homes, and truly tie everything together to achieve a beautiful exterior.

Emily’s motivation to keep pushing herself toward her goals stems from her family. “My mom has always worked extremely hard and continuously went after her goals, and did whatever she needed to do to accomplish them,” she said. “No matter what her situation was, she made them happen, and was a fantastic mom at the same time.” Her father’s example of hard work and success is also a strong motivator: “He has always been successful in everything he does,” she said. “He’s very encouraging and supportive, and has taught his kids to work hard, be successful, and go after their dreams no matter what.” The support and motivation Emily gets from her family continues in her role at Cenvar Roofing. Her brother Thomas is the General Manager of the Charlottesville branch, and her father Tom, works alongside her in the Lynchburg sales department.

Outside of work, Emily’s passion is art. She loves to paint, and spends a lot of time doing watercolor paintings and building furniture. She finds both of these to be a great creative outlet for her artistic mind. She also enjoys spending time with her family, hiking, and spending time with her puppy in her free time.

The November 2020 110% Award goes to...

Ben Phenicie - General Manager

Harrisonburg, VA

Ben Phenicie joined the Cenvar Roofing team in 2017 as a crew member. His main job was to pick up trash and debris and keep job sites clean and tidy. Soon after, the team noticed Ben’s hard work ethic and professionalism and offered him a sales representative position.

During his time on the sales team, Ben worked hard and pushed himself to learn as much as possible. After a year, he transitioned into the project manager position. When asked about his quick growth trajectory within the company, Ben credited it to his desire to continue learning: “I needed to do my job well, which was a given,” Ben said, “But I also looked for opportunities to learn new things and take on more responsibilities.”

In January 2021, Ben was promoted again, this time to General Manager of the new Harrisonburg branch. It is now Ben’s responsibility to establish and grow this new branch into a profitable location for Cenvar Roofing.

“I’ve had the opportunity to learn a lot more about business than I thought I would,” said Ben. “Thanks to my experience in various roles I have the roofing experience and the management experience that will help me succeed in this new General Manager position.”

Ben’s two primary goals are to successfully build the Harrisonburg branch, and to be a good husband, father, and role model to his wife, Katie, and their two children. Together, those goals motivate him to continue to work hard, do his job well, and grow professionally.

Ben describes himself as a friendly, caring, and calm person, who goes above and beyond to meet the needs of his customers and his co-workers. “Ben is the go to man for questions for new PMs,” said one of his co-workers. “A guy that consistently does everything above and beyond expectations of his role.”

One of Ben’s favorite parts about his job is the opportunity to meet so many interesting people and see their unique homes. In his free time, Ben loves to hike, play board games and spend time outside with his wife and kids.

The July 2020 110% Award goes to...

Tyler Hall - Sales

Charlottesville, VA

Our July 2020 110% Award Winner, Tyler Hall, is a member of the sales team at our Charlottesville branch. Tyler is a husband, a dad to two young kids, and an avid history buff with a passion to learn and grow. When asked why he thought he was nominated, Tyler said: “I don’t really have any idea! I do my best to follow the example of the mission and values of our company, and whether I receive this award or not doesn’t change who I am or what I do.”

Tyler is passionate about building genuine relationships with people, and customers are no exception. Tyler’s favorite part about his job is that he gets to interact with customers on a daily basis, and build connections with them.

“My day is more focused on creating relationships and genuinely caring for the people I meet with than it is on the number of sales, and I love that” Tyler said.

Whether it’s about sports, kids, music, or a mutual love of history, Tyler deeply values the connections and relationships he gets to form with customers as he helps meet their roofing needs. Tyler can’t help but see how his personal emphasis on human connection has led to countless conversations and friendships with customers he has had the privilege of serving.

Tyler describes himself as engaged and energetic, yet laid-back, and customers and co-workers agree. When customers describe Tyler, they remark that they feel comfortable with him. He is very approachable, reliable, and transparent, which customers value highly – many times highly enough to call after their roof is finished just to say thank you!

According to the Charlottesville General Manager Thomas McGowan, who is directly over Tyler, he is a consistent, dependable, and friendly addition to the Charlottesville team. “You only have to tell him how to do something once and he will do it that exact same way until instructed otherwise,” Thomas said. “He’s very friendly and personable with his coworkers and customers. He’s very respectful of other people’s time and schedules. He loves being a part of this team.”

Tyler has 2 main motivators: his family, and his growth trajectory. Nearly everything he does is fueled by one of these. As a husband, and father of two young kids, a large factor in Tyler’s decision to work for Cenvar Roofing was the flexibility and lifestyle the job allows him to take advantage of, while still being pushed to grow personally and professionally.

Tyler’s professional goals include learning more about the roofing industry as a whole, increasing his conversion rate of sales to 65%, and eventually obtaining a higher level degree of education. But in the short term, Tyler’s main goal is to continue to invest in the people around him, whether long-time co-workers, new sales members, or members of the community. He loves teaching the people around him, and helping them grow into strong team members and leaders. Tyler hopes to continue that trajectory at the Charlottesville branch for many years to come.

The March 2021 110% Award goes to...

Tyler Kendrick - Project Manager

Roanoke, VA

Tyler Kendrick is a project manager for the Roanoke branch. He joined Cenvar Roofing in October and quickly became a high performing, dependable member of the Roanoke team. While this is his first time working for a roofing company, Tyler brings a strong appetite for growth to his position that has helped him learn the techniques and terminology quickly.

Tyler’s main goal is to succeed in whatever he does. He views every day as an opportunity to work harder and be better than the day before as he serves others. This is one of the reasons Tyler enjoys his job so much. Each day he interacts with new customers, and gets to help them by solving their roofing problems. “I’m usually able to answer their questions, but I’m not afraid to ask someone for help to find answers if I need to,” said Tyler.

When asked what word describes him best, Tyler said dependable. His co-workers could not agree more. Christian Kiefer, a project manager and sales representative at the Roanoke branch says that Tyler always goes the extra mile for the team and for customers:

“Tyler is an amazing asset to have around. He really amps up morale amongst the guys. He is someone who is always going the extra mile to make you laugh, but is extremely dependable when it comes to tackling issues and problem solving,” said Christian. “[He] is the type of personnel we need to keep the company running fluently on the front lines. Within his first 2 months here we realized we can throw him more responsibility and issues and he just executes them flawlessly.”

Tyler strongly exemplifies the 6 core values of the company (grit, efficiency, integrity, servanthood, positivity & growth), according to Jeremie Shelor, the General Manager of the Roanoke branch. “He’s truly dependable, upbeat and positive, and there’s nothing he is unwilling to take on” said Jeremie. “[Tyler is] friendly and respectable with co-workers and customers, but firm when needed. I can’t imagine this branch without him!”

Tyler’s family is his biggest motivation. “They motivate me to do better in everything, because I want to be able to provide more for them,” he said. Tyler and his wife, Victoria, have a daughter named Reagan, and another baby on the way. In his free time, he enjoys spending as much time as possible with his family, as well as hunting, and riding horses.